How to Request a Return and Refund

We’re very sorry to hear that our brand didn’t meet your expectations. We apologize for any inconvenience and are committed to making the return process as simple and fair as possible.

Step-by-step for the return:

  • Form submission:

    Below, you will find a form to initiate your request. Make sure to enter the correct WhatsApp number, as our logistics team will contact you through this channel to proceed with the process.

  • Sending a video of the product:

    Before returning the product, we will ask you to record a video showing the condition in which it arrived at your residence. This helps us verify if the product has any damages or defects.

  • Logistics team contact:

    After we receive the form and video, our team will send you the instructions and the return address.

  • Return cost:

    The shipping cost will be fully covered by our company. You won’t need to pay anything beyond the amount already spent.

  • Full refund:

    As soon as the product arrives at our logistics center and is inspected, we will issue a 100% refund of the amount paid for the returned units.

    Form